At Clove Chocolate, we understand that plans can change. This Cancellation Policy explains how order cancellations are handled to ensure transparency and fairness for both our customers and our business.
Orders may be cancelled within a limited time after placement, provided the order has not yet been processed, prepared, or dispatched.
To request a cancellation, please contact us as soon as possible via:
Email: clovechocolatebd@gmail.com
Phone or WhatsApp (if applicable)
Once an order enters the preparation or shipping stage, it cannot be cancelled, due to the perishable nature of our products.
Orders placed for:
Same-day delivery
Pre-orders for specific dates
Customized, personalized, or special packaging
Cannot be cancelled once confirmed.
If your cancellation request is approved, you will receive a confirmation email or message from our team.
If the order is cancelled before processing, a full refund will be issued.
Refunds will be credited to the original payment method.
Refund processing may take 7–10 working days after cancellation approval.
We reserve the right to cancel an order in circumstances including but not limited to:
Product unavailability
Pricing or listing errors
Payment failure or verification issues
Suspected fraudulent activity
In such cases, customers will be notified promptly, and a full refund will be issued if payment has already been made.
For COD orders:
Cancellation must be requested before dispatch
Repeated refusal or non-acceptance of COD orders may result in account restrictions or cancellation of future COD eligibility
Orders cannot be cancelled if:
The order has been shipped or dispatched
The product is perishable and already prepared
The item is customized or specially ordered
Clove Chocolate reserves the right to update or modify this Cancellation Policy at any time. Changes will be effective immediately upon posting on this page.
If you have any questions regarding order cancellation, please contact us at:
clovechocolatebd@gmail.com
