Order Policy

At Clove Chocolate, we strive to provide a smooth and satisfying shopping experience. This Order Policy outlines the key terms and conditions for placing orders, making payments, and receiving deliveries within Bangladesh.

1. Placing an Order

• Orders can be placed through our official website or verified social media channels.
  
  
• Customers must provide accurate details including full name, phone number, and delivery address.
  
  
• Once an order is confirmed, a confirmation message or email will be sent.
  
  

2. Order Confirmation

• Orders are confirmed after successful payment or upon Cash on Delivery (COD) selection, where available.
  
  
• You may receive a confirmation call for address verification or order detail clarification.
  
  

3. Payment Methods

We offer the following secure payment options:

• Cash on Delivery (COD) – Available in selected areas
  
  
• Mobile Payment (bKash, Nagad, Rocket) – Number and instructions will be provided during checkout
  
  
• Bank Transfer – On request, for large or corporate orders
  
  

Note: All prices are in Bangladeshi Taka (BDT) and include VAT where applicable.

4. Delivery Policy

• Delivery is available across major cities in Bangladesh.
  
  
• Estimated delivery time: 1-4 working days (depending on location)
  
  
• Delivery charges apply and are shown at checkout or informed during order confirmation.
  
  
• During peak seasons or holidays, delivery times may be slightly longer.
  
  

5. Return & Replacement Policy

As our chocolates are perishable, we do not accept returns. However, we do offer replacements if:

• The product arrives damaged or melted
  
  
• You receive a wrong item
  
  
• The issue is reported within 24 hours of delivery
  
  

To request a replacement, please share:

• Clear photos of the item
  
  
• Order ID or receipt
  
  
• Brief explanation
  
  

Email or message our customer care with these details.

6. Cancellation Policy

• Orders can only be canceled before dispatch.
  
  
• Once an order is shipped, it cannot be canceled.
  
  
• For prepaid orders, refunds (if applicable) will be processed within 7 business days.
  
  

7. Special & Custom Orders

• We accept bulk or custom chocolate orders for events, gifts, and corporate needs.
  
  
• Custom orders may require advance payment and longer preparation time.
  
  

To place a custom order, please contact us at:
📞 01600330130
📧 clovechocolatebd@gmail.com 

8. Customer Support

For any assistance regarding your order, contact our support team:
📧 Email: clovechocolatebd@gmail.com
📞 Phone: 01600330130
⏰ Support Hours: 10:00 AM – 7:00 PM (Saturday – Thursday)