Terms of Service
Welcome to Clove Chocolate! These Terms of Service (“Terms”) govern your access to and use of our website and services. By using our site, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
1. General Information
Clove Chocolate operates this website to offer customers an easy and secure way to explore and purchase our hand-crafted artisan chocolates. We reserve the right to modify, update, or replace any part of these Terms at our sole discretion. Continued use of our website following any changes constitutes your acceptance of those changes.
2. Eligibility
By accessing our site, you confirm that you are at least 18 years of age or are using the site under the supervision of a parent or legal guardian. If you do not meet these requirements, you must not use this site.
3. Products and Services
We take pride in offering high-quality chocolates, and we strive to present product details as accurately as possible. However, we cannot guarantee that your device’s display of any color or packaging will be completely accurate.
All products are subject to availability, and we reserve the right to limit the quantities of any items or discontinue any product at any time.
4. Orders and Payments
By placing an order, you agree to provide current, complete, and accurate purchase and account information. We reserve the right to refuse or cancel any order due to errors in product or pricing information, stock availability, or suspected fraudulent activity.
All prices are listed in BDT (Bangladeshi Taka) and are subject to change without prior notice.
5. Shipping & Delivery
We aim to deliver our products in perfect condition and within the estimated time. However, delays may occasionally occur due to unforeseen circumstances. Delivery timelines shared on the website are indicative and not guaranteed.
6. Returns & Refunds
Due to the perishable nature of our products, all sales are final. If you receive a damaged or incorrect item, please notify us within 24 hours of delivery, and we will assess your case for a possible replacement or store credit.
7. User Conduct
You agree not to misuse our website or engage in any activity that may harm our platform, our business, or other users. This includes, but is not limited to:
- Uploading viruses or malicious code
- Attempting unauthorized access to our systems
- Violating any applicable laws
8. Intellectual Property
All content on this site, including text, images, graphics, and logos, is the property of Clove Chocolate or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content without written permission from us.
9. Privacy
Your use of this site is also governed by our Privacy Policy, which outlines how we collect, use, and safeguard your personal information.
10. Limitation of Liability
Clove Chocolate shall not be liable for any indirect, incidental, or consequential damages arising from the use of or inability to use the site or our products. We make no warranties, express or implied, regarding the accuracy or completeness of information on this site.
11. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of Bangladesh. Any disputes will be resolved through the courts of Dhaka.